POLICIES
Returns
Warranty
Shipping
Privacy
Water Coolers Direct will replace your cooler at no extra charge for any damage caused during the delivery process. If your unit arrives damaged during transit, please notify us within 48 hours for assistance.
We include a comprehensive 3 year warranty on all domestic units and a
1 year warranty on all commercial systems, covering any potential manufacturing defects for your peace of mind.
Nationwide delivery ensures your unit reaches you promptly. Standard turnaround is 3-5 business days for all metropolitan regions.
Your security is our priority. Water Coolers Direct and their supplier do not share, sell, rent or barter any identifiable personal information to any third party without your permission.
FREQUENTLY ASKED QUESTIONS
How do I choose the right water cooler?
Do you offer nationwide delivery?
There are various types of water coolers - some are plumbed in, some require pre-purchased bottled water, and some just need a self-fill bottle and filter. Each model shown comes with its own brochure to help you make the right choice. Just make contact with us if you have any questions, concerns, or just need help with choosing the right one.
Yes. We ship to all major cities and regional areas across Australia. Shipping rates are calculated at checkout. Free shipping is available only in selected major cities and regional areas. If your address is outside our free delivery zones, we’ll let you know and help you find the most cost-effective way to receive your water cooler.
Will I need to purchase a filter with my new cooler?
This is dependent on the water cooler you choose and is advised in the product description page for each water cooler. Water Coolers Direct have a filter to match every type of cooler we sell and will have to be ordered with your cooler. We are currently running a special promotion that every plumbed in water cooler comes with a free, easy-to-install filter and head bracket.
Are the filters easy to replace?
Absolutely. All our filters are designed for easy installation and change over.
How do I track my delivery?
Once your order is dispatched, we'll send a tracking link to your email so you can monitor its progress in real-time.
What is the warranty coverage?
All domestic units come with a 3 year manufacturer warranty. Our commercial units come with a 1 year manufacturer warranty.
Can I use my own bottles?
Yes. Our top and bottom loading coolers are compatible with most standard 15L water bottles available in the market.
What if my unit arrives damaged?
Please inspect your unit upon arrival. If damaged, contact us within 48 hours for a priority replacement.
NEED EXTRA ASSISTANCE?
We are dedicated to providing responsive, expert support for all your hydration needs. Whether you have questions about installation, maintenance, or choosing the perfect cooler, our team is ready to provide quick, professional guidance with a customer-first approach.
Email: info@coolersdirect.com.au
